Most businesses want to reduce costs and it’s taken as read that no business wants to spend money unnecessarily. One solution could be outsourcing. Outsourcing services are fast becoming a way of life for many businesses but you need to ensure that you are getting the very best deal.

By taking the time to get to know your business, our outsourcing experts can advise on the best way to ensure you are properly and profitably served by your outsourced relationship, balancing responsibility, risk and reward. That means making sure both sides know what they’re getting and what they have to give in return.

Whether you are looking for a specialist, single-function arrangement, or a longer-term solution, we are specialists in working with providers of IT systems, facilities management, logistics and business processes, and we aim to cut through the complexity of the documents. We regularly underpin our commercial law advice by delivering training for outsourced service providers and procurement professionals. Whatever your needs, you can trust us to tailor the service we provide perfectly for your business.

We can advise on:

• Contractual documentation relating to outsourcing arrangements
• Tender preparation
• Public procurement processes
• Advising on strategic sourcing and re-sourcing,
• Developing technical and functional specifications,
• Developing statements of user requirements and statements of work,
• Project planning
• System acceptance testing and delivery documents
• Contract and project management structures,
• Pricing structures
• Benchmarking and testing
• Service level agreements
• Contingency planning regimes including data security, hosting and disaster recovery
• Exit management strategies and business continuity
• Dispute resolution and litigation
• Bespoke training for service providers and procurement professionals

Some examples of our work:

Advising a European FMCG company on a call centre outsourcing agreement which involved service transfer from the existing supplier.

Negotiating a facilities agreement for three sites (multi-use including office space and factory sites) for a major corporate headquartered in Slough outsourcing extensive facilities functions including catering, pest control, ground maintenance, reception and cleaning. Acting for a client selling consumer products in the outsourcing of its UK and Ireland customer services helpline. This involved dealing with the service transfer issues with the existing supplier.

Working with a client's in house legal team to advise on the outsourcing of multi-site facilities services including catering, cleaning, pest control, reception, post room, grounds maintenance and waste services.