Excalibur named Wiltshire’s leading tech business

Communications and IT specialists land prestigious award at the Techies 2020.

Swindon-based Excalibur Communications has been named Tech Team of the Year at the Techies 2020.

The privately-owned communications and IT business saw off Mintivo and digital wonderlab to scoop the coveted first prize at this year’s Techies awards, which celebrate the innovation and entrepreneurship of Swindon and Wiltshire’s thriving IT community.

The Techies – which took place via a virtual awards night on 5 November - were hosted by Anita Jaynes, director and editor of awards organisers, The Business Exchange.

The announcement of the winning team comes a week after all three organisations were shortlisted by an expert judging panel led by Kate Westbrook, partner and head of commercial at category sponsors, Thrings.

Excalibur Communications – which was founded in 1993 and employs 65 staff - provides bespoke mobile, fixed telecommunications and IT solutions to businesses, charitable organisations and schools. It currently supports up to 4,000 SMEs across the UK.

 Earlier this year, the company achieved Microsoft GOLD Cloud Productivity accreditation in recognition of its knowledge of Microsoft and provision of Cloud service delivery and support to customers. 

Excalibur Communications impressed the judges with its focus on customer service – last year the company dealt with 98 per cent of customer queries within one hour - client retention and investment in staff wellbeing. 

Meanwhile, following the Government’s request for non-essential businesses to relocate operations into the home, Excalibur Communications successfully dealt with an unprecedented number of calls – nearly three times the usual number – and managed a 97% case resolution rate.

Peter Boucher, CEO of Excalibur, said: “The Excalibur tech team not only know their technology, but are a collaborative and supportive group of colleagues who work hard to do the very best for our customers. They truly deserve to be recognised and win Tech Team of the Year 2020.”  

Kate Westbrook said: “Excalibur’s tech team demonstrated how they deliver exceptional service, consistently go the extra mile for their customers, and work hard for each other. The team spirit is incredibly strong in Excalibur and this had a huge part to play in their success.

“On behalf of Thrings, I would like to congratulate the three finalists, all of whom presented compelling stories and provided numerous examples of how their expertise, quality, innovation and passion is driving Swindon and Wiltshire’s technology sector forward.” 

Anita Jaynes added: “The challenge was definitely on to deliver this year’s Techies, and while coronavirus challenged our plans on more than one occasion, my trusted team and I pulled out all the stops to ensure the evening went ahead with great success. 

“It’s been fantastic to have something positive to celebrate at a challenging time for us all. Huge congratulations go to all of our winners and finalists - your talent and future potential is what makes Wiltshire such a wonderful place to do business.”

For more information about the Techies 2020, please visit www.the-techies-sw.co.uk.