Outsourcing provides significant opportunities for businesses looking to increase cost savings and operational efficiencies. However, it also requires expert legal advice to minimise risk, support business continuity and help you manage resources efficiently. Thrings can advise you on all aspects of outsourcing – and insourcing, drawing on our in-depth experience to position your business effectively.

Key Contacts

Kate Westbrook

Partner 01793 412 501

Abigail Sinden

Associate 01793 412 117


Our outsourcing legal experts take time to understand your business and commercial objectives before advising on the best way to create a profitable outsourced relationship that balances responsibility, risk and reward.

Whether you want to implement a single-function arrangement or a longer-term solution, we have a long history of working closely with providers of IT systems, facilities management, logistics and business processes. Our specialist team can advise you on every stage of the outsourcing process, from contract structures to premises negotiations, employment arrangements, reputational risk, project planning, asset transfer and strategic sourcing. And we can also help you insource your business.

Working collaboratively across our firm, we draw on expertise from contracts, IT, employment, intellectual property, real estate and corporate specialists to ensure you receive comprehensive support to maximise your commercial opportunities securely.

Our Commercial Team has been involved in a number of high-profile cases. Highlights include:

  • Advising a European FMCG company on a call centre outsourcing agreement which involved service transfer from the existing supplier
  • Negotiating a facilities agreement for three multi-use sites, including office space and factory sites for a major corporate headquartered in Slough. This involved outsourcing extensive facilities functions including catering, pest control, ground maintenance, reception and cleaning
  • Acting for a client who is a leading provider of recruitment process outsourcing services, re-negotiating a long-term services agreement with a major bank, including migration of contractual arrangements to a single prime contractor
  • Working with a client in the Fintech space, negotiating managed services of a software product providing investment automation solutions for major banks

Our expertise in this area encompasses:

  • Benchmarking and testing
  • Bespoke training for service providers and procurement professionals
  • Contingency planning regimes including data security, hosting and disaster recovery
  • Contract and project management structures
  • Contractual documentation relating to outsourcing arrangements
  • Developing statements of user requirements and statements of work
  • Developing technical and functional specifications
  • Dispute resolution and litigation
  • Employment-related issues
  • Exit management strategies and business continuity
  • Pricing structures
  • Project planning
  • Public procurement processes
  • Service level agreements
  • Strategic sourcing and re-sourcing
  • System acceptance testing and delivery
  • Tender preparation